Moto G Series

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Device Compatibility



Note: US Mobile provides two SIM cards, GSM LTE (White SIM Card) and Warp 5G (Black SIM Card). We recommend to choose network according to the coverage in your area. You can check which network works best for you by putting in the zip code here


After you check which network works the best for you, please double check if your Motorola Moto G phone is compatible.

Warp 5G

If your Motorola Moto G has VoLTE and no network restrictions on it, it should be compatible.

GSM LTE

With GSM LTE, most Motorola Moto G phones are compatible.

We highly recommend to check the compatibility of your Motorola Moto G phone with our SIM cards by entering its IMEI here


What issue is your device facing today?

I have no service

Warp 5G  GSM LTE

I cannot make or receive calls

Warp 5G  GSM LTE

I cannot send or receive text messages

Warp 5G   GSM LTE

My cellular data is not working, but talk and text are

Warp 5G   GSM LTE

I cannot send/receive MMS

Warp 5G   GSM LTE

I can't use my phone as a hotspot

Warp 5G   GSM LTE

I cannot receive or access my voicemail

Guide



Here are some useful instructions for your device - Motorola Moto G:

How to turn Data Roaming off

  1. Swipe up on the home screen to see all your apps.
  2. Tap on Settings > Network & Internet > Mobile Network.
  4. Select the switch on “Roaming / Data Roaming / Data Roaming Access” to toggle it off (if its on).

How to Change the Network Mode

  1. Swipe up on the home screen to see all your apps.
  2. Tap on Settings > Network & Internet > Mobile Network.
  1. Tap Preferred network type.

How to enable VoLTE

  1. Go to Settings > Network & Internet > Mobile network.
  2. Enable VoLTE toggle / 4G LTE Mode to activate the VoLTE.

How to Check if you have Wi-Fi turned off and cellular data turned on

  1. Turn off Wi-Fi: Pull down the notification tray by sliding your finger down from the top of the screen, then tap the Wi-Fi toggle. Alternatively, you can tap Settings > Network &Internet > Wi-Fi and turn Wi-Fi off from there.
  3. Turn on Mobile Data: Pull down the notification tray by sliding your finger down from the top of the screen, then tap the Mobile Data toggle. Alternatively, you can tap Settings > Network &Internet> Mobile Network > Mobile Data and turn Mobile Data on from there. 


How to Update the APN

  1. 1. Swipe up on the home screen to see all your apps.
  2. 2. Go to Settings > Network & Internet > Mobile Network > Access point names.

  1. 3. Tap the menu button (usually 3 stacked dots).

    3. How to Manually search for network

    1. 1. From the home screen, tap Apps.
    2. 2. Choose Settings > Network & Internet > Mobile Network
  3. 3. Choose a SIM (if option available).
  4. 4. Choose Network Operators.
  5. 5. Choose US Mobile from the options to connect.

How to Turn OFF Wi-Fi calling

  1. 1.From the Home screen, tap the Phone icon.
  2. 2. Navigate: Menu icon (upper-right) > Settings.
  3. 3. Tap Calls.
  4. 4. Tap Wi-Fi Calling.
  5. 5. Tap the Wi-Fi Calling toggle to switch Wi-Fi Calling OFF.