Palm

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Device Compatibility

Note: US Mobile provides two SIM cards, GSM LTE (White SIM Card) and Warp 5G (Black SIM Card). We recommend to choose network according to the coverage in your area. You can check which network works best for you by putting in the zip code here

After you check which network works the best for you, please double check if your Palm phone is compatible.

Warp 5G

If your Palm phone has VoLTE and no network restrictions on it, it should be compatible.

GSM LTE

With GSM LTE, most Palm phones are compatible.

We highly recommend to check the compatibility of your Palm phone with our SIM cards by entering its IMEI here


What issue is your device facing today?

I have no service

Warp 5G  GSM LTE

I cannot make or receive calls

Warp 5G  GSM LTE

I cannot send or receive text messages

Warp 5G   GSM LTE

My cellular data is not working, but talk and text are

Warp 5G   GSM LTE

I cannot send/receive MMS

Warp 5G   GSM LTE

I cannot receive or access my voicemail

Guide


Here are some useful instructions for your device - Palm Phone:

How to turn Data Roaming off

  1. Swipe up on the home screen to see all your apps.
  2. Tap on Settings > Network & Internet > Mobile Network.
  3. Tap Roaming to turn it off (if its on).

How to Change the Network Mode

  1. Swipe up on the home screen to see all your apps.
  2. Tap on Settings > Network & Internet > Mobile Network.
  3. Tap Advanced.
  4. Tap Preferred network type.

How to enable VoLTE

  1. Dial *#*#4636#*#* on your phone's dial pad.

How to Check if you have Wi-Fi turned off and cellular data turned on

  1. Turn off Wi-Fi: Pull down the notification tray by sliding your finger down from the top of the screen, then tap the Wi-Fi toggle. Alternatively, you can tap Settings > Network & Internet > Wi-Fi and turn Wi-Fi off from there.
  2. Turn on Mobile Data: Pull down the notification tray by sliding your finger down from the top of the screen, then tap the Mobile Data toggle.

How to Update the APN

  1. Swipe up on the home screen to see all your apps.
  2. Go to Settings > Network & Internet > Mobile Network.
  3. Tap Advanced.
  4. Tap Access point names.
  5. Tap the menu button (usually 3 stacked dots).

How to Manually search for network

  1. From the home screen, tap Apps.
  2. Choose Settings > Network & Internet > Mobile Network.
  3. Tap Advanced.
  4. Choose Network.
  5. Choose US Mobile from the options to connect.

How to Turn OFF Wi-Fi calling

  1. From the Home screen, navigate to Settings > Network & Internet.
  2. Tap the Wi-Fi Calling switch to turn Wi-Fi Calling Off (if its On).

How to Turn OFF Call forwarding

  1. Dial ##004# to turn off conditional call forwarding.
  2. Dial *73 to cancel call forwarding.

How to Make sure MMS / Group Messaging both are turned ON

  1. Open the Verizon Messages app.
  2. Tap the Menu icon (upper-left).
  3. Tap Settings.
  4. Tap Conversations.
  5. From the Multimedia messages (MMS) settings section, tap Auto-retrieve to turn the switch to On.