Watch the video or read the instructions below:
1. "Sign In" to your account. You'll find yourself at the account dashboard.
2. Click on the line you want to enable AutoPay on.
3. One way to tell if the AutoPay for this line is ON or OFF is what it says once you click on the line.
- If it says "Pay My Bill," then the AutoPay is OFF.
- If it says "Review My Plan," then the AutoPay is ON.
To turn AutoPay ON, click on the blue "Pay My Bill" button.
4. You will see the matrix of talk, text, and data options appear (just like at sign-up). You can select the plan of your choice for the AutoPay, make sure the AutoPay toggle is ON (it is ON by default).
If the AutoPay is ON, it will say "Save this Plan," and if the AutoPay is OFF, it will say "Pay My Bill,"
5. Once you're happy with your plan, click "Save this Plan" to finish setting up your AutoPay for this line.
6. After you complete your checkout, the new plan will go into effect with the start of the new billing cycle.
Renew plan for the next month:
- You can modify your AutoPay at any time by clicking on "Review My Plan" > "Change my plan",
- You can disable Auto-pay by simply clicking on "Review my plan" > "Cancel AutoPay" > "Yes, turn AutoPay OFF" on the line page.
If an AutoPay payment is declined, we will notify you via email, and the AutoPay will be turned off. You would have ample time in the next 2 days to log into your account, update the payment method, if need be, and then renew the service by manually paying for the service by keeping AutoPay OFF.
If you have any questions, reach out to our customer support, and we'll be happy to help!