This article will walk you through how to interpret your pooled lines' usage history.
Terms we use for Pooled Plans
Pool Size | The amount of data in gigabytes that your lines will share from |
Top up | A one-time purchase in gigabytes that temporarily gives your lines more data |
Remaining Data | How much data is left in your pool |
Total Usage | How much data your lines have used, either individually or collectively. |
What to look for in the app
We show you a big chart that displays your lines' cumulative progress toward using up the data you've bought. You can hover over it to see how much data your lines used each day.
Next to that, we also show you a list of the lines using the most data. We want to make sure you can effectively manage your pool and talk to someone in your shared data plan if they're using up too much of the pool.
You can even compare the usage for the current cycle with the previous cycle. It is displayed right above the chart as a percentage comparison with the last cycle usage. Also, you can see your usage for previous cycles by clicking on the arrow beside Current Cycle.
How real-time is the balance information?
We strive to make our balance and usage information as real-time as possible. We depend on a network partner for this data. What you see in our apps is typically one hour behind your lines' real-world usage.
Sometimes, our network partner data gets delayed. We'll let you know if there are major delays. It will not have accurate, current information about your pool balance.
And rest assured, we won't take any steps like pausing the 4G LTE data service for your shared data lines until we have all the right data.