If people report seeing someone else's name on their phone when you call them, it might be that your Caller ID is incorrect. This can happen if the number you were assigned at activation originally belonged to somebody else.
What to do if you want to get your Caller ID changed?
GSM LTE:
Just drop an email at help@usmobile.com with the below information and we'll change the Caller ID:
- Current Caller ID
- Your phone number
- Any phone number you call that shows the incorrect Caller ID
Your request will be forwarded to the concerned department and within 3 business days, your Caller ID will be reset to Wireless Caller.
Warp 5G:
Just drop an email at help@usmobile.com with the below information and we'll change the Caller ID:
- Current Caller ID
- Your phone number
- Any phone number you call that shows the incorrect Caller ID
- Caller ID you want
Your request will be forwarded to the concerned department, this process may take 3 to 7 business days, your Caller ID will be reset to your custom caller ID.
Note: The caller ID may contain up to 15 characters.